Return & Refund

All returned items are processed according to the following procedures: refund, return, replacement or repair process:

1、Refund

HCF After receiving the returned parts, we will check the products and process the refund, which is expected to be completed within 5 working days.

2、Exchange Goods

If the replacement product is in stock, it is expected to be delivered within 1-3 working days; if the replacement product is not in stock, HCF the sales representative will communicate with you and confirm the delivery date.

3、Repair (within warranty period)

Most products (except consumables) within the warranty period can enjoy free maintenance service. HCF will test the repaired products for many times to ensure that they are delivered correctly.

For refund or return products, the application should be submitted within 30 days after the delivery date; for repair products, the application should be submitted within the warranty period to enjoy free repair service. If the warranty period is exceeded,HCF will charge the corresponding maintenance fee according to the actual situation.

Refund & return application must be within the warranty period to enjoy HCF return service. To learn more about the return policy and warranty period, please visit HCF warranty service.

Return Policy

Where should I return the after sales products?

After the return application is approved, the sales representative will contact you and inform you of the return information and precautions. Please return the corresponding products according to the after-sales service process.

If I don’t register online to place an order, how can I return it?

You can register “personal account”or “enterprise account” on HCF official website and apply for return or refund through “return & refund”.

Where should I return the after sales products?

After the return application is approved, the sales representative will contact you and inform you of the return information and precautions. Please return the corresponding products according to the after-sales service process.

If I don’t register online to place an order, how can I return it?

You can register “personal account”or “enterprise account” on HCF official website and apply for return or refund through “return & refund”.